In-product Feedback
UI/UX Designer
Guild Education
In order to provide space for users to give feedback on their experience with Guild Education's service, I iterated, tested, and designed an experience for users to give feedback in the product.
My role
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UI/UX designer who would have contact with our UserVoice representative to design a feedback solution
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Conduct research to understand where the most visible and findable location is for a feedback module
Results
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Designed a feedback module that can be input on any page in the Guild product with minimal engineering effort
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Research results that validated the visibility and findability of the final design
Users first choose the relevant parameters to select robots for their application. They can select up to three to compare.
Once they've selected their robots, they can input their load data for summation and see if it's approved for the robots.
Users can generate a report to show KUKA the robot purchase is approved for their payload.
Product clickthrough
Design process
As we prepared for the launch, new features needed to be added to match the current product.
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Adding additional payloads to the analysis.
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Reformatting the current analysis reports
The old selection and analysis software
Source: KUKA.Load
Adding payloads
The initial layout was fine for simple analyses with one load case. But it wasn't future-proof for adding more payload data.
Problem 1: Adding the main payload data for each robot was cumbersome.
Problem 2: The current layout didn't work well for adding additional separate payloads.
First layout
Layout iteration examples
Adding payloads - Final design
I organized all editable data on the left and the results on the right. This is consistent with the paradigm on the filters page.
Analysis reports
In order to get approval to use the selected robots, users need to download and submit a report and sign-off sheet to KUKA.
Problem 1: The current report had too many pages for all the payload and analysis data.
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Problem 2: The style of the report needed to be aligned with the style of the app.
The old report design
Report design iterations
Analysis reports - Final design
I removed all images since they were unnecessary and I prioritized the data. I then optimized the charts for size and readability to use the space as efficiently as possible.
I've done more on Compose and Selector and I'd be happy to talk more about it. Thanks for reviewing!